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We hope that you are satisfied with every garment you receive, but if not, simply return the garment in unworn condition, with tags attached, within 15 days of purchase or delivery and we will provide a refund or exchange.

We ship USPS Priority mail. Most orders are delivered in 2-5 business days. Currently, we do not ship internationally. 

All orders completed by 3:00pm CST are processed on the same day. Orders submitted after 3:00pm CST are shipped the next business day. Saturday & Sunday orders are shipped on Monday.

Once your order has been processed, you will receive an email with your USPS tracking information. Please email info@petticoatfair.com if you have any concerns or errors placing your order.

Sale items, altered items, and items not in new condition are final sale and are not returnable.

What items are returnable?

Any item in new condition, with tags attached, is available to return or exchange within 15 days of purchase except sale items and items that have been altered.

All panties, swimwear and shapewear should be tried on over your own underwear. Swim bottoms and one piece suits must have the protective plastic liner still attached.

All items shipped back to us will be inspected and will not be accepted as returned if not in new condition. Any items sent to us that are not returnable will be sent back to you at your expense.

We recommend that you do not wear perfume or deodorant when trying on your garments, as they can affect the “new” condition of the garment and it may no longer be accepted for return.

Sale items, altered items, and items not in new condition are final sale and are not returnable.

Who pays for shipping on returns/exchanges?

You will receive a return label, and return/exchange form with your package. In store purchases are NOT eligible for free returns by mail.

Step-by-step Online Order Exchange Instructions

Step 1- Repackage the item(s) you wish to ship back in the original packaging.

Step 2- Tape the prepaid exchange label to the outside of the package.

Step 3- Drop the package in the mail and send it back to us!

Step-by-step Online Order Return for Refund Instructions

Step 1- Repackage the item(s) you wish to ship back in the original packaging.

Step 2- Mail the package back to us at:

Petticoat Fair
Attn: Returns
7739 Northcross Drive, Suite M
Austin, TX 78757

Step 3- Drop the package in the mail and send it back to us. You will receive an email notification when your refund is processed.

Damaged items or Errors

If you receive the wrong items or damaged merchandise, we will provide a prepaid shipping label for you to send back the items and replace them promptly with no shipping costs to you.

Late returns or exchanges

If you wish to return or exchange items more than 15 days after delivery, we reserve the right to refuse the item(s). We understand that life happens, if you know you will not be able to make the 15 day policy please call us at 512-454-2900 and ask to speak with a manager and we will do our best to accommodate your schedule

Missing Packages - USPS

Once a package leaves our facility it is legally no longer our property, therefore all inquiries to the post office must be made by the intended recipient. Refunds for missing packages will not be issued, but we will replace the product if the items are still available. 

Special Instructions

Please ship molded cup bras in a box, rather than an envelope. The cups can easily be damaged if not protected by a box, in which case they may not be considered in “new” condition.

Please call the store with any questions or concerns 512-454-2900 or email us at info@petticoatfair.com

International Bra Conversions