Returns & Exchanges

Returns & Exchanges

We hope that you are satisfied with every garment you receive, but if not, simply return the garment in unworn condition, with tags attached, within 15 days of purchase or delivery and we will provide a refund or exchange.

We ship Priority Mail with USPS, all orders over $100 qualify for free shipping

Sale items, altered items, and items not in new condition are final sale and are not returnable.

What items are returnable?

Any item in new condition, with tags attached, is available to return or exchange within 15 days of purchase except sale items and items that have been altered.

All panties, swimwear and shapewear should be tried on over your own underwear. Swim bottoms and one piece suits must have the protective plastic liner still attached.

All items shipped back to us will be inspected and will not be accepted as returned if not in new condition. Any items sent to us that are not returnable will be sent back to you at your expense.

We recommend that you do not wear perfume or deodorant when trying on your garments, as they can affect the “new” condition of the garment and it may no longer be accepted for return.

Sale items, altered items, and items not in new condition are final sale and are not returnable.

Who pays for shipping on returns/exchanges?

Should you decide to return/exchange any of your items simply fill out the return/exchange form and use the prepaid USPS return label sent with your purchase.

Step-by-step Online Order Exchange Instructions

Step 1- Fill out the exchange form found with your original order.

Step 2- Repackage the item(s) you wish to ship back in the original packaging.

Step 3- Tape the prepaid exchange label to the outside of the package.

Step 4- Drop the package in the mail and send it back to us!

Step-by-step Online Order Return for Refund Instructions

Step 1- Fill out the return form found with your original order.

Step 2- Repackage the item(s) you wish to ship back in the original packaging.

Step 3- Mail the package back to us at:

Petticoat Fair
Attn: Returns
7739 Northcross Drive, Suite M
Austin, TX 78757

Step 4- Drop the package in the mail and send it back to us. You will receive an email notification when your refund is processed.

Damaged items or Errors

If you receive the wrong items or damaged merchandise, we will provide a prepaid shipping label for you to send back the items and replace them promptly with no shipping costs to you.

Late returns or exchanges

If you wish to return or exchange items more than 15 days after delivery, we reserve the right to refuse the item(s). We understand that life happens, if you know you will not be able to make the 15 day policy please call us at 512-454-2900 and ask to speak with a manager and we will do our best to accommodate your schedule

Special Instructions

Please ship molded cup bras in a box, rather than an envelope. The cups can easily be damaged if not protected by a box, in which case they may not be considered in “new” condition.

Please call the store with any questions or concerns toll-free at 855-467-8888 or email us at info@petticoatfair.com