Return Policy

We hope that you are satisfied with every garment you receive, but if not, simply return the garment in unworn condition, with tags attached, within 15 days of delivery and we will provide a refund or exchange. You will receive an email notification once your return/exchange is processed.

What items are returnable?

Any item in new condition, with tags attached, is available to return or exchange within 15 days of purchase except sale items and items that have been altered. All panties, swimwear and shapewear should be tried on over your own underwear. All items shipped back to us will be inspected and will not be accepted as returned if not in new condition. Swim bottoms and one piece suits must have the protective plastic liner still attached. Any items sent to us that are not returnable will be sent back to you at your expense.

We recommend that you do not wear perfume or deodorant when trying on your garments, as they can affect the “new” condition of the garment and it may no longer be accepted for return.

Sale items, altered items, and items not in new condition are final sale and are not returnable.

Who pays for shipping on returns/exchanges?

The first exchange ships free, both ways. You will find a prepaid exchange label in your package. Simply repackage your garment(s) in the original packaging, along with the exchange form, and tape the exchange label on the outside. We recommend you insure any package you send back to us. Your replacement item(s) will be shipped to you at no charge. For subsequent exchanges, the purchaser will be responsible for all shipping costs. For those shipments, $5.50 (plus tax, if applicable) will be charged when we mail the package and no prepaid label will be included.

For items returned for refund, you are responsible for shipping charges.  You are welcome to use the prepaid exchange label and we will deduct the shipping amount of $5.50 (plus tax, if applicable) from your refund. Your original shipping fee will not be refunded.

Step-by-step Exchange Instructions

Step 1- Fill out the exchange form found with your original order.

Step 2- Repackage the item(s) you wish to ship back in the original packaging.

Step 3- Tape the prepaid exchange label to the outside of the package.

Step 4- Drop the package in the mail and send it back to us. We recommend you insure your package through USPS. You will receive an email notification when your exchange is processed. If this is the first exchange, you will not be charged shipping on the items you send back or the items for which you are exchanging. For all future exchanges you will be charged $5.50 (plus tax, if applicable) for each shipment we send and you are responsible for shipping charges on any package shipped to us.

Step-by-step Return for Refund Instructions

Step 1- Fill out the return form found with your original order.

Step 2- Repackage the item(s) you wish to ship back in the original packaging.

Step 3- Mail the package back to us at:

Petticoat Fair

Attn: Returns

7739 Northcross Drive, Suite M

Austin, TX 78757

If you would like to use the prepaid label you received with your original order, $5.50 (plus tax, if applicable) will be deducted from your refund. You are welcome to ship back using another carrier, but we encourage you to insure your shipment with any method, including the prepaid label. Original shipping charges will not be refunded.

Step 4- Drop the package in the mail and send it back to us. You will receive an email notification when your refund is processed.

Damaged items or Errors

If you receive the wrong items or damaged merchandise, we will provide a prepaid shipping label for you to send back the items and replace them promptly with no shipping costs to you.

Late returns or exchanges

If you wish to return or exchange items more than 15 days after delivery, we reserve the right to refuse the item(s).

Special Instructions

Please ship molded cup bras in a box, rather than an envelope. The cups can easily be damaged if not protected by a box, in which case they may not be considered in “new” condition.

Please call the store with any questions or concerns toll-free at 855-467-8888.